Lender FAQ

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Lenders Frequently Asked Questions (FAQ)

Have questions? Please see below for some of our most general questions. If you have additional questions about our services or appraisal process, please feel free to reach out to us at or call us at (866) 799-9009.

How do I get a quote for an order?

If you would like us to supply a quote for an order, please email us at, and we will get back to you ASAP.

How do I place an order?

If you do not currently have an account with us, you can use our website to place your order by going to Services –> Place an Order

If you have signed up with us already, login to your client module, and login with your credentials.

After you’re logged in, click on Place an Order in the upper left-hand corner.

Then fill out the New Order form with the necessary information and hit SAVE at the bottom.

I have special conditions or guidelines for the appraisal, where do I add these?

To add special conditions or instructions, on the Place an Order screen located in your client module, fill out the text field with the instructions you would like to add.

How do I upload files?

In the client module, click on the order in the Main Menu

Scroll all of the way to the bottom of the order, and there will be a file upload section.

To view/download already uploaded files, please click on the Files Available for Download

Can I submit a revision request?

Yes. In the client module, click on the order for which you would like to submit a revision request.

Scroll down towards the bottom of the order, and click on File Inquiries. You will be able to request any additional information for the order or ask that revisions be made. You are also able to see any historical inquiries made on this file by clicking on the “File Inquiries History” link near the bottom of the page.

Can I request appraisers to be added to a Do Not Use list?

Yes, an appraiser can be added to a Do Not Use List, by sending an email over to

Do you offer Commercial Appraisals?

Yes! We do offer Commercial Appraisals.  For further information or to request a quote, please email us at

Order An Appraisal

To order an appraisal on any property type throughout the United States click on the button below.


If you have a question or would like to place an order for an Appraisal or Review, please fill out the form below. Once you’ve submitted your order, someone from our office will contact you within 1 business day to confirm your order or answer any questions.

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